Changing or cancelling

Please give at least 24 hours’ notice if you need to change or cancel an appointment, so the slot can be offered to someone else. Contact by phone, WhatsApp or email.

Late cancellations and no-shows

Appointments cancelled with less than 24 hours’ notice, or missed entirely, may be subject to a charge of a percentage of the treatment price, at the therapist’s discretion. Repeating this may mean a deposit is required for future bookings.

Cancellations by the Therapist

If an appointment has to be cancelled at short notice because of illness or an emergency, you will be contacted as early as possible and offered an alternative time, with any deposit returned in full.

Running late

If you are running late, a message as soon as you can helps. Where the diary allows, the appointment will be extended; otherwise it may need to be shortened or rebooked.